Refund Policy

Last updated: 28 May 2026

1. Who handles refunds

Payments on KubeQuest are processed by Paddle.com Market Limited and its affiliates ("Paddle"), our Merchant of Record. Refunds are issued by Paddle on our authorization, back to the original payment method.

2. 14-day full refund

You may request a full refund of your most recent KubeQuest Pro charge within fourteen (14) calendar days of the charge date. To request a refund within this window, email contact@kubequest.online from the email address on your account, with the subject line "Refund request". We do not require you to state a reason.

Refunds requested within this window are honored regardless of usage.

3. Outside the 14-day window

After fourteen days from a given charge, that charge is no longer eligible for a discretionary refund. However:

• If you experienced a service outage, billing error, or other material issue, contact us and we will review your specific case.
• You can cancel your subscription at any time via the customer portal or by emailing us. Cancellation stops future charges; you retain access through the end of the current billing period.
• We do not prorate refunds for partial months when you cancel after the 14-day window.

4. Refunds we will not issue

We may decline a refund request in these specific cases:

• The account has been suspended or terminated for violating our Terms of Service (e.g. account sharing, abuse, chargeback fraud).
• The refund request comes from a payment method or person that is not the original purchaser.
• The same customer has previously requested and received a refund and is purchasing again.

5. How long refunds take

Once approved, Paddle initiates the refund within 1-2 business days. The funds typically appear on your statement within 5-10 business days, depending on your bank or card issuer. International payments may take longer.

6. Chargebacks

If you believe a charge is wrong, please contact us first. Filing a chargeback with your bank before contacting us creates additional work for both sides and can result in your account being permanently blocked from using the service in the future. Most refund requests are resolved within hours by email.

7. Statutory rights (EU / UK consumers)

If you are a consumer based in the European Union or United Kingdom, you may also have a statutory right of withdrawal within 14 days of subscribing under the Consumer Rights Directive. By starting to use the Pro service immediately upon subscribing, you may waive the right of withdrawal once you have downloaded or substantially used the content; however, our voluntary 14-day money-back guarantee in section 2 above is broader than this statutory minimum and applies regardless.

8. How to request a refund

Email contact@kubequest.online from the email address on your account. Include:

• Subject: Refund request
• The approximate date of the charge
• (Optional) any context that helps us improve - we appreciate it but it is not required to receive the refund

We aim to acknowledge refund requests within one business day.

9. Contact

For any refund or billing question, email contact@kubequest.online.

KubeQuest is operated by Or Carmeli, Israel. Payment processing by Paddle.